About Us

We have products for you, your home and for gift giving. All of our products are handcrafted right in our workshop, and we take pride in everything we make. We are located in the Midwest and we appreciate you taking the time to visit our website.

General Information

HOURS OF OPERATION:
We are an internet-based business, which means we have no store in which to shop. You can always reach us via e-mail at mike@horseshoeartdesigns.com

MINIMUM ORDER:
We do not require a minimum order to purchase. We appreciate your order no matter how big or how small! We do however encourage you to order the most you possibly can to get the most value for your shipping dollar.

LEAD TIME FOR ORDERS:
We run on a 1-3 day lead time, but we usually ship all orders within 24 hours of receiving it, with the exception being weekends and holidays. The day you place your order does not always count as a processing day. You should begin counting the day after your order is placed. You can only count days during the regular business week. Saturday, Sunday and holidays do not count towards processing days.

ORDERING INFORMATION:
We encourage all customers to use the shopping cart on the website to place orders. This is the easiest and fastest way to order. As we mentioned earlier, we are an internet-based business. If you have questions regarding the status of an order please do not hesitate to contact us. You can always reach us by email at mike@horseshoeartdesigns.com

PAYMENT INFORMATION:
We accept money orders, cashier checks, credit cards, cash and E-checks via PayPal . Orders paid with an E-Check will be held until the check clears and Paypal has sent notification. We DO NOT accept personal checks. No Exceptions !!

• Sorry no COD's or credit terms available.

• If you wish to send a money order or cashier's check in with your order, please contact us for shipping charges PRIOR to sending in the check so you can add those charges to your total amount. Checks received for less that the total amount due will be returned.

SALES TAX
All Missouri residents without a sales tax permit will be charged 5% Missouri Sales Tax.  If you do have a sales tax permit, we will need a copy of that permit faxed to us at 573-775-2751. We will need that permit copy prior to shipping your order if you wish to be considered tax exempt.

RUSH ORDERS:
Rush orders will be charged a $3 fee in addition to shipping charges.

BACK ORDERS:
While we make every effort to keep our products in stock and available for purchase, sometimes we just aren't able to do so. We do not back order merchandise. All out of stock merchandise must be re-ordered by you once it is back in stock. We will put you on a waiting list for out of stock products and notify you once the product is back in stock if you so desire, but you must let us know if this is what you wish to do. Our website will also state when the product is expected to be back in stock. We will not charge you for out of stock merchandise. You will pay for items that shipped only.

SHORTAGES:
Items missing from your shipment must be reported to us within 72 hours upon receipt. We take the utmost care in processing your orders and double check your package prior to shipment. If there are any shortages, you must contact us within 72 hours at: mike@horseshoeartdesigns.com and notify us of the shortage.

DAMAGED ITEMS:
All products leave our warehouse in good condition. If your order is damaged during transit, you will need to notify us at: mike@horseshoeartdesigns.com to report the damaged items within 48 hours of receipt. If you receive a box that was obviously damaged, make your delivery driver aware of the problem and refuse the order at the time of delivery. With packages delivered via the USPS that are obviously damaged, you can write “REFUSED” on the UNOPENED package and it will come back to us. If your order is shipped via Priority Mail it will not be insured unless you request it.

You'll need to make sure you keep the original packaging in which the order was shipped. Sometimes, UPS will want to inspect the packaging.

PRICES/PRODUCTS:
Subject to change without notice.

Shipping & Return Information:

RETURNS:
Returns of merchandise will need to be approved by us in advance. For an approval, please contact us at: mike@horseshoeartdesigns.com. All returns will be charged a 20% restocking fee and you will receive a credit for that merchandise less shipping charges. All returns including packaging and shipping costs will be the responsibility of the customer. Calls for returns or incorrect/incomplete orders must be made within 72 hours of receiving the order. Package your returns carefully. Returned merchandise must be in good condition or we may not accept the return.

CARRIER INFORMATION
Our Paypal shopping cart utilizes United Parcel Service (UPS). You can choose the shipping method your prefer however. We are able to ship via USPS Priority Mail, regular first class mail and the various methods of UPS (ground, 3 day select, 2nd Day Air and Next Day Air). If you opt for a different shipping method other than UPS, the difference in shipping charges will be required to be paid before your item(s) are shipped (if there are any). You will be notified via e-mail of any additional charges.

UNDELIVERABLE PACKAGES:
It will be the responsibility of the customer to pay shipping charges on any items that are undeliverable due to an incorrect address or refusal upon delivery (except in cases where it is because of our error). If you enter your address incorrectly, we regret that we will need to pass along the $5.00 charge from UPS for address correction. In case of the USPS, we will have to charge the shipping cost to have the packaged shipped again. Please do not miss your delivery. UPS sends a ship notification when orders leave our warehouse and gives you an estimated delivery time.   You may email us for your tracking number. In some areas, UPS will not leave the package unless the receiver is home to accept it.

For shipment via USPS Priority and regular mail, you will receive an e-mail with your confirmation information. You may email us for your postal service confirmation number, but realize that this is not a tracking number will not give you an account of where your package is located. It merely confirms that a package was shipped and its delivery.

COMMERCIAL vs. RESIDENTIAL ADDRESSES:
UPS ships packages to commercial addresses at a slightly lower rate than to residential addresses. We will assume all orders are shipped to a residential address unless you advise us otherwise. If the commercial address you give us is determined to be a residential address by UPS, we will assess you the additional service charges that UPS charges us. Most likely, if your business is located in your home, UPS will not consider it to be a commercial address. To find out if your address is commercial or residential, please call UPS at 1.800.PICKUPS.

DAMAGED ITEMS:
All products leave our facility in good condition. If your order is damaged during transit, you will need to contact us at: mike@horseshoeartdesigns.com to report the damaged items within 48 hours of receipt. If you receive a box that was obviously damaged, make your UPS delivery driver or postal worker aware of the problem and refuse the order at the time of delivery.

With packages delivered via the USPS that are obviously damaged, you can write “REFUSED” on the UNOPENED package and it will come back to us. If your order is shipped via Priority Mail it will not be insured unless you request it. You'll need to make sure you keep the original packaging in which the order was shipped.

If you have any questions, please feel free to contact us at: mike@horseshoeartdesigns.com

Site Copyright © 2007 Horse Shoe Art Designs

Web Design and Hosting by Craig Bass